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How do spare parts for RAYEX S 50/110 need to be handled?

This article explains how spare parts for the RAYEX® S 50/110 measuring systems must be handled to ensure safety, reliability, and correct system operation.

General handling principles

Spare parts for the RAYEX® S must be handled with care at all times. Incorrect handling may lead to system malfunction, inaccurate measurements, or safety risks.

  • Only original spare parts supplied by Zumbach may be used. Using non-original parts can negatively affect safety, reliability, and performance.

  • Spare parts replacement must be carried out only by qualified personnel.

  • Always disconnect the device from the mains power supply before handling or replacing any spare parts.


Electrostatic discharge (ESD) precautions

Some spare parts, such as receivers, contain ESD-sensitive components, including highly sensitive CCD sensors.

      • Avoid touching electronic components directly.

      • Use appropriate ESD protection measures where possible.

      • Handle these components carefully and only when necessary.

Storage and transport of spare parts

Spare parts must be stored and transported in a way that prevents damage.

      • Whenever possible, use the original packaging supplied by Zumbach.

      • Protect parts from mechanical shock, moisture, dust, and electrostatic discharge.

      • If original packaging is no longer available, ensure that the packaging provides adequate protection during transport.

Replacement and installation guidelines

      • Only the spare parts listed in the manual as customer-replaceable may be replaced by the user.

      • All other repairs or replacements must be performed by Zumbach service engineers or personnel trained by Zumbach.

      • After replacing certain spare parts (e.g. receivers or X-ray tubes), mandatory calibration or adjustment procedures must be performed as described in the software or web server manual.

Ordering spare parts

When ordering spare parts:

      • Always specify the order number and the serial number of the RAYEX® unit.

      • Use the spare parts list provided in the instruction manual.

      • Contact Zumbach service or one of the official subsidiaries listed in the manual.

Returning spare parts or equipment for repair

If spare parts or equipment must be returned for repair:

    • Include a clear and detailed description of the issue.

    • Provide contact details of the responsible person.

    • Send the equipment with all relevant cables and components if required.

    • Use the original packaging whenever possible.